Terms & Conditions

Care Provider Agreement

Please read this Agreement carefully as it governs your use of the Service. By using the Service you confirm that you wish to be bound by this Agreement (which includes our Privacy Policy).

1. Definitions

We are KareHero Ltd., trading as Care Sourcer. Our registered company number is 14314900 and our registered office is at 160 Kemp House, City Road, London EC1V 2NX. Where we refer to ourselves in this Agreement, this includes our affiliates, employees, any associated and contracted persons, and any persons supplying services to us. Where we refer to you in this Agreement, this includes your employees and any person that accesses or uses our Service on your behalf in order to receive information which will assist them in securing care services.

The “Agreement” between KareHero Ltd. trading as Care Sourcer and you includes these terms and conditions. Any person using the Service (as defined below) to publish details of the care services they require through the website (“Care Services“) is referred to in this Agreement as a “Care Seeker” and any information they upload or provide, and all information relating to them, is referred to as “Care Seeker Information“.

2. Service

We provide connection services between Care Seekers and those providing care services (“Service”)

Our Service consists of:

• access to the Care Sourcer website;
• the ability to identify Care Seeker Information on the Care Sourcer website;
• the ability to upload information to the Care Sourcer Website or otherwise provide us or other users of the Service with information relating to you and your employees (“Care Provider Information“)
• access to recordings of all verified calls to your business

3. Care Seekers and Care Services

It is your responsibility to determine whether you wish to be considered for or undertake any Care Services or deal with any Care Seeker. We do not vet Care Seekers nor their Care Services on behalf of our users, and we will not be liable to you in respect of any Care Services or relationship with any Care Seeker in any way. We therefore recommend that you carefully assess each Care Service in relation to any Care Seeker before undertaking any work for them.

4. Service Content

We rely on Care Seekers to accurately describe their Care Service requirements. We cannot guarantee the accuracy, timeliness, completeness, performance or fitness for any particular purpose of the material available through the Service. We cannot accept responsibility for errors, omissions, or inaccurate material available through the Service, and make no warranty that the Service will be uninterrupted or error free, or that any defects will be corrected.

Whilst we take steps to prevent misuse of our systems, we cannot warrant that the Service will be free of viruses or other malicious code and accept no liability for loss or damage caused from the transmission of such code. We recommend that you always use up-to-date firewalls and anti-virus software to protect your equipment and data.

Any material you obtain from the Service is used at your own risk, and we will not be liable for any loss or damage arising out of or in connection with access or use of the Service.

5. Use of the Service

You may not tender for any Care Service which is not legal or which may not legally be performed by you.

A core purpose of the Service is to connect Care Seekers to genuine Care Providers who wish to undertake Care Services for those Care Seekers. The Service is therefore not for use by Care Providers who do not intend to carry out and ensure successful completion of each Care Service they accept. You therefore agree that you will not in any circumstance:

• use the Service for the purpose of reselling, exchanging or purchasing;
• pose as a Care Seeker and/or post or provide fake Care Services whether for purposes of identifying potential care providers in your area with whom you may wish to work, or in order to receive information from them or for any other purpose whatsoever.

We will not be a party to any contract made between you and any Care Seeker and therefore we shall not be liable for any loss or damage that results from any dealings between you and any Care Seekers including but not limited to any direct, indirect or consequential or inconsequential loss of any kind.

You agree not to use the Service in any unlawful manner and in particular shall not:

• defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (including rights of privacy and publicity) of others;
• publish, post, upload, distribute or disseminate (“Post”) any inappropriate, defamatory, abusive, infringing, obscene, discriminatory or otherwise unlawful material;
• Post any material that infringes any patent, trademark, copyright, trade secret or other proprietary right of any person;
• Post any corrupted files, files that contain viruses, or any other code that may damage the operation of a computer or other electronic device;
• conduct or forward surveys to any Care Seeker;
• impersonate another person or entity;
• cause the Service to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Service is in any way impaired; or
• restrict or inhibit any other user from using and enjoying the Service.

We may notify you of Care Services from time to time, but we are not under any obligation to do so. Further, because Care Seekers retain the right to change or withdraw their Care Service from our Service, we are unable to give any warranty as to the availability or suitability of particular Care Services. We do not review or confirm the accuracy of all details provided to us by Care Seekers, and we therefore cannot guarantee that all leads include correct and complete information. Further, we cannot guarantee that any leads generated using the Service will result in business for you, and no refund is offered in the event that you do not obtain business from the leads generated.

6. Payments

All calls are recorded and we charge for verified care enquiries. The charge for each call is £100 + VAT. There is no base charge to use the platform.

A verified care enquiry is defined as:

• A call from a Care Seeker where contact details are provided, including mobile or telephone number, email address, mailing address or postcode
• A call from a Care Seeker where the Care Provider provides contact details, including mobile or telephone number, email address, mailing address or postcode

These charges are subject to the terms under clause 5 (Use of the Service).

7. Term

The term of this Agreement shall be 12 months (the “Initial Period”), which shall continue annually unless terminated in accordance with this Agreement (the “Term”).

Without limiting its other rights or remedies, after the Initial Period, either party may terminate this Agreement by giving the other party 2 months’ written notice.

8. Use of Information

You are solely responsible for the content, accuracy, and completeness of any Care Provider Information uploaded to the Care Sourcer website, and agree only to provide true, accurate, current and complete information. You also accept all liability arising out of or in connection with your processing and transmission of any Care Seeker Information.

You acknowledge that we may edit, modify or remove any parts of Care Provider Information which we consider is in breach of any of the provisions of this Agreement, and/or suspend or terminate your access to the Service without notice.

By providing Care Provider Information you grant to us a royalty-free, perpetual, irrevocable, non-exclusive license to use, copy, reproduce, modify, publish, edit, translate, distribute, perform, and display the material alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sub-license such rights through multiple tiers of sub-licensees. The foregoing grants shall include the right to exploit any proprietary rights in such materials, including but not limited to rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. You also waive any moral rights you have in the materials. Do not Post any materials on the Care Sourcer Website that you would not want us to use in this way.

You agree that, should you not upload information to your profile within 7 days of claiming your profile, including images and contact details, Care Sourcer can retrieve this information from your website and upload it to your profile on your behalf. Not having this information may impact the performance of your profile.

You acknowledge and agree that we may at any time request verification and identity and address documents and information from you in order to complete our fraud prevention and identity and address verification checks which we carry out from time to time. We reserve the right to terminate the provision to you of the Service or restrict your access to the Service at any time in the event that you fail to provide all of the requested verification and identity and address documents within the requested timescale or if you do not pass our fraud prevention or identity verification checks.

We record all phone enquiries made through the website for quality, training and monitoring purposes. You consent to the recording of phone enquiries to your business made through the website, and to these calls being reviewed by us.

You consent to information about the device you use to access the Service and verification, identity and address documentation being collected and processed for fraud prevention purposes and we may use third parties (and information they provide) to help us prevent fraud or unauthorised access to our Service. You agree not to copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your Care Provider Information) from the Service without our prior written permission.

In the event that either of us processes personal data under this Agreement (including, without limitation, any personal data contained within Care Seeker Information), each of us shall comply (and shall ensure that our employees, agents, contractors and operators comply) with the Data Protection Legislation, at all times during the term of this Agreement in respect of all processing of personal data either of us carries out.

For the purposes of this Agreement, you agree that each of us is a data controller in respect of its processing of any personal data under this Agreement.

We shall each ensure that we obtain all necessary consents from data subjects to ensure compliance with the Data Protection Legislation and in respect of our own processing of personal data under this Agreement and that it has legitimate legal grounds for processing that personal data under the Data Protection Legislation.

Having regard to the state of technological development and the cost of implementing such measures, we shall each ensure that we have in place appropriate technical and organisational security measures in order to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to personal data and which ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the personal data to be protected.

Neither of us shall retain or process personal data for longer than is necessary, provided that each of us shall continue to retain personal data in accordance with any statutory or professional retention periods applicable in their respective territories.

For the purposes of this Clause 8, “Data Protection Legislation” means, while they remain in force, the Data Protection Act 1998 (UK), the European Data Protection Directive (95/46/EC), the Electronic Communications and Transactions Act 25 of 2002 (RSA), and once it comes into force the General Data Protection Regulation (GDPR) and any other laws and regulations relating to the processing of personal data and privacy which apply to a Party and, if applicable, the guidance and codes of practice issued by the relevant data protection, supervisory authority or regulatory authority. The terms “data controller”, “data subject” and “personal data” shall have the definitions ascribed to them in the Data Protection Legislation.

9. Arrangements with Care Seekers

Should you have a dispute with a Care Seeker, you must address such dispute directly to the Care Seeker concerned.

We may decide to investigate any grievances held by you or by Care Seekers and may discuss any such investigation with all involved parties. We may take any lawful action we deem necessary in the event of a grievance, but likely outcomes of a grievance investigation include:

• you and the Care Seeker being allowed to continue using the Service;
• your and/or the Care Seeker’s access to the Service being suspended for a period of time;
• your and/or the Care Seeker’s access to the Service being terminated and banned for a definite or indefinite period.

In the event of a suspension or termination under this clause 9, no further Charges shall accrue to the extent that access to the Service is suspended or terminated. However, any Charges already accrued shall become immediately payable.

Save as provided above, we cannot be involved in your dealings with Care Seekers and, in the event that you have a dispute with one or more Care Seekers, you hereby release us from any and all claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. We will not act as an arbiter in any dispute you may have with a Care Seeker.

10. Qualifications and Registrations

You warrant to us that the Care Services provided under any Successful Contract will be provided by suitably skilled and qualified personnel using due professional skill, care and diligence.

We advise Care Seekers to request sight of evidence of applicable registrations (Care Inspectorate, Scotland, CQC, England, CSSIW, Wales and RQIA, Northern Ireland). You agree to comply with any reasonable requests submitted by the Care Seekers with regards to the verification of such registrations or information.

Any checks on qualifications or registrations that we carry out do not reduce your obligation to ensure that you and any personnel involved in the Care Services have the required qualifications or registration to carry out specific aspects of the Care Services.

11. Intellectual Property Rights

You acknowledge that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the Service and any part of it (the “Rights“), including the manner in which the Service is presented or appears and all information and documentation relating to it is our property (or that of our licensors), and nothing in this Agreement shall be taken to transfer any of the Rights to you.

12. Indemnity

It is your responsibility to ensure that you are entitled to provide the Care Provider Information and you therefore agree to indemnify us against any and all expenses, damages and losses of any kind (including reasonable legal fees and costs) incurred by us in connection with any actual or threatened claims of any kind (including without limitation any claim of trademark or copyright infringement, defamation, breach of confidentiality, false or misleading advertising or sales practices) arising from your provision of Care Provider Information or arising from your use of the Service.

13. Limitation of Liability

Notwithstanding any other provision, nothing in this Agreement shall exclude or limit either party’s liability for death or personal injury caused by that party’s negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

If you are dissatisfied with the Service, or the terms of this Agreement, your sole remedy under this Agreement shall be to discontinue use of the Service.

Other than as set out above in this Limitation of Liability section, and notwithstanding any other provision of this Agreement, we shall not be liable in contract, delict, negligence, statutory duty, misrepresentation or otherwise, for any loss of profit, revenue, goodwill, anticipated savings or damage whatsoever arising from or in any way connected with this Agreement.

We shall not be liable for any loss of business, loss of profits, business interruption, loss of business information, loss of data, or any other pecuniary loss (even where we have been advised of the possibility of such loss or damage).

The total liability of either party to the other under or in connection with this Agreement, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Charges due in the twelve months prior to the alleged or actual breach. If you register as both as a Care Seeker and as a Care Provider then the aggregate cap in this Agreement shall apply – the caps shall not be cumulative.

Save as expressly set out herein, all conditions, warranties and obligations which may be implied or incorporated into this Agreement by statute, common law, or otherwise and any liabilities arising from them are hereby expressly excluded to the extent permitted by law.

Without limiting the foregoing, we shall have no liability for any failure or delay resulting from any matter beyond our reasonable control.

We cannot guarantee the day or time that we will respond to any email, telephone or written enquiries or Website form submissions.

Each of the provisions of this Clause shall be construed separately and independently of the others. This clause 13 shall survive termination of this Agreement.

14. Our Rights

We reserve the right at all times to edit, refuse to post, or to remove from the Care Sourcer Website any information or materials for any reason whatsoever, and to disclose any information we deem appropriate to satisfy any applicable law, regulation, legal process, police request or governmental request.

We reserve the right to terminate the provision to you of the Service or restrict your access to the Service at any time without notice for any reason whatsoever (provided that no further Charges shall accrue for terminated Service after the date of such termination). Without prejudice to the generality of the above, we reserve the right to terminate the provision to you of the Service or restrict your access to the Website at any time without notice in the event that we suspect you to be in material breach of any term of this Agreement (which shall include, without limitation, where payments due from you are overdue by 14 days or more).

We reserve the right to modify or discontinue temporarily or permanently all or part of the Service with or without notice without liability for any modification or discontinuance. We may vary the terms of this Agreement from time to time and shall post such alterations on the Website. If you do not agree to the changes made to the terms of this Agreement then you have the right to stop using Service, and should do so immediately. Your continued use of the Service after the date the changes have been posted will constitute acceptance of the amended Agreement.

Accounts which are opened but remain unused result in wasted costs being incurred by us to support those accounts. In the event that your account remains inactive for a period exceeding 30 days, we may at our discretion give you written notice of our intention to discontinue Service provision on that account. If we do not receive confirmation from you that the account is required within 14 days of the date of our notice to you, and you have not re-commenced use of the account within a further 14 days, we may discontinue Service provision on that account and retain any sums which remain standing to it as at the date the Service is discontinued to cover our administrative and other costs.

15. General

Clause headings are inserted for convenience only and shall not affect the interpretation of this Agreement.

If any provisions hereof are held to be illegal or unenforceable such provisions shall be severed and the remainder of this Agreement shall remain in full force and effect unless the business purpose of this Agreement is substantially frustrated, in which case it shall terminate without giving rise to further liability.

You may not assign, transfer or subcontract any of your rights hereunder without our prior written consent. We may assign, transfer or sub-contract all or any of our rights at any time without consent.

No waiver shall be effective unless in writing, and no waiver shall constitute a continuing waiver so as to prevent us from acting upon any continuing or subsequent breach or default. This Agreement constitutes the entire agreement as to its subject matter and supersedes and extinguishes all previous communications, representations (other than fraudulent misrepresentations) and arrangements, whether written or oral.

You acknowledge that you have placed no reliance on any representation made but not set out expressly in this Agreement.

Any notice to be given under this Agreement may be given via e-mail, post, or by hand to the address provided on the Website or otherwise as notified by one party to the other.

Nothing herein shall create or be deemed to create any joint venture, principal-agent or partnership relationship between the parties and neither party shall hold itself out in its advertising or otherwise in any manner which would indicate or imply any such relationship with the other.

Notwithstanding any other provision in this Agreement a person who is not a party hereto has no rights to enforce any of its terms.

This Agreement shall be subject to the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English courts.