Charlton Lodge

“I’m excited by the challenge of working at a newly commissioned care home. A good Home Manager needs to be calm, patient, proactive, and empathetic. I understand through extensive experience that the small details make a huge difference. I’m always happy to talk through any questions or concerns residents or their families have. I value being a trusted face within the home and the wider community. I like to get to know everyone I meet, whether it’s residents, families, colleagues, health professionals or entertainers. I enjoy these informal moments and these conversations are what hold a home together. I ensure the home offers a safe, stimulating, and fun place to spend time in. It’s a place where CQC standards are maintained or exceeded at all times. My priority is to create an open, positive, and inclusive atmosphere. A home that advocates dignity, independence, choice, and self-fulfilment for all residents. I strive to ensure my team always provides the professional and empathetic care everyone deserves. Under my leadership with a previous team, we won the ‘The Team of the Year’ and ‘West Berkshire Business of the Year’ awards. I’m married with two grown up children and I’m a keen runner. I love walking our dog or enjoy chilling out with a coffee after some retail therapy.”

— Carla Kell