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Trusted to care in Isleworth, Greater London
Trusted to care in Isleworth, Greater London
Charlotte House is a modern, purpose-built care home in Isleworth, Greater London provides expert care in warm, comfortable surroundings.
Our dedicated team provide specialist nursing and respite care for older people who have Alzheimer's or other forms of dementia. We also deliver compassionate end of life care.
We work closely with residents and their families to develop personalised care plans that incorporate the smallest details, so that we provide care that makes your loved one feel special. Our goal is that every resident of Charlotte House leads a happy, comfortable and fulfilling life.
We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.
Snowy Fielder Waye
Isleworth
Greater London
TW7 6AE
Join us for our dementia friendly café at Charlotte House every third Tuesday of every month, 10.30am - 12pm.
Join us to mark the 80th anniversary of VE Day on Thursday 8th May 2025 from 2pm.
Join us for our dementia friendly café at Charlotte House every third Tuesday of every month, 10.30am - 12pm.
Join us to mark the 80th anniversary of VE Day on Thursday 8th May 2025 from 2pm.
Join us for our dementia friendly café at Charlotte House every third Tuesday of every month, 10.30am - 12pm.
At Charlotte House, residents can enjoy a range of wonderful facilities, beautifully decorated shared spaces and landscaped gardens.
View galleryKeeping busy and engaged in everyday life is key to happiness and independence in older age. We support residents to take part in activities and routine tasks that appeal to their abilities and interests - and we like to try something different.
The team at Charlotte House provides a range of care options, including nursing and dementia care on a permanent and respite (short term) basis.
Read moreEvery day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
The dedicated and experienced team at Charlotte House will provide your loved one with care that is completely tailored to their individual needs and wishes.
I love making residents smile and fulfilling their wishes. Charlotte House feels like a true home from home. Residents and colleagues are like family and we strive to see the world through the eyes of the people we care for, and their families, so that we can enable them to have empowering and enjoyable experiences every day.
Elisabeta Carmen SurligeanuHome ManagerHere are just some of the comments we’ve received from family, friends and residents at Charlotte House care home.
They make you so welcome and I am happy with the way they treat my aunt. The team are good at their job.
Relative of a resident, August 2023I can see how well they are taking care of my loved one every time I visit. All in all it is excellent… he is never left alone, they prepare special food for him and provide plenty of snacks, they take him out for a walk every day, communication from the home is great, the place is kept clean and tidy and smelling fresh. They are on top of everything, they are very good!
Relative of a resident, March 2024I am kept very well informed. They produce a newsletter each month, they send out a list of events that family members and friends can join in with, they have resident of the day and they regularly contact me to let me know how my loved one is getting on. And they call as soon as anything happens, no matter how minor, to let me know that she's okay and how they are dealing with the situation.
Relative of a resident, March 2024The staff have gone out of their way to get to know my loved one and figure out how he ticks… they gently encourage him to participate in activities that he might enjoy, never in a pushy way, just very supportive… they make him feel cared for, comfortable and safe.
Relative of a resident, March 2024It's very friendly, the people at the home look after him. I'm pleased with what they are doing.
Relative of a resident, August 2023They make you so welcome and I am happy with the way they treat my aunt. The team are good at their job.
Relative of a resident, August 2023I can see how well they are taking care of my loved one every time I visit. All in all it is excellent… he is never left alone, they prepare special food for him and provide plenty of snacks, they take him out for a walk every day, communication from the home is great, the place is kept clean and tidy and smelling fresh. They are on top of everything, they are very good!
Relative of a resident, March 2024I am kept very well informed. They produce a newsletter each month, they send out a list of events that family members and friends can join in with, they have resident of the day and they regularly contact me to let me know how my loved one is getting on. And they call as soon as anything happens, no matter how minor, to let me know that she's okay and how they are dealing with the situation.
Relative of a resident, March 2024The staff have gone out of their way to get to know my loved one and figure out how he ticks… they gently encourage him to participate in activities that he might enjoy, never in a pushy way, just very supportive… they make him feel cared for, comfortable and safe.
Relative of a resident, March 2024It's very friendly, the people at the home look after him. I'm pleased with what they are doing.
Relative of a resident, August 2023They make you so welcome and I am happy with the way they treat my aunt. The team are good at their job.
Relative of a resident, August 2023Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management
Read MoreCarehome.co.uk Top 20 Large Care Home Groups in the UK 2025
Women Achieving Greatness in Social Care Awards 2024 finalist - HR & Recruiter award, Victoria Cole
Caring UK Awards 2024 finalist - Employer of the Year
Caring UK Awards 2024 finalist - Care Group of the Year
Greater Essex Careers Hub 2024 winner - Employer Encounter of the Year
Love Laundry Awards 2024 finalist - Care Home Group
National Dementia Care Awards 2024 finalist - Inspirational Leader in Dementia Care, Alison Butler
LaingBussion Awards 2024 finalist - Care Home Group of the Year
Leaders in Care Awards 2024 finalist - Andrew Knight, Executive of the Year
The National Care Awards 2024 winner - Care Home Group (Large)
National Association of Care Catering Awards 2024 finalist - Catering Team of the year Award
Read MoreInhouse Recruitment Awards 2024 finalist - Candidate Experience
Read MoreInhouse Recruitment Awards 2024 finalist - Best Place to Work
Read MoreInhouse Recruitment Awards 2024 finalist - Use of Tech
Read MoreUK Employee Experience Awards 2024 winner - Best Employee Experience Journey
Read MoreUK Employee Experience Awards 2024 winner - Best Company to Work For (large company)
Read MoreCare Home Awards 2024 high commendation - Best Care Home Marketing, Advertising or PR Activities
Read MoreWilliam Rathbone Awards 2024 winner - Executive Nurse Leadership
Stars of Social Care Awards 2024 winner - Recruitment and Retention Award
Read MoreDementia Care Awards 2024 finalist - The Dementia Friendly Business Award
Read MoreCraft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award
Public Sector Catering Awards 2024 winner - Care Catering Award
Read MoreCare Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year
Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024
Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)
Read MoreHealth Investor Awards 2024 finalist - Care provider of the year
Read MoreCaring UK Awards 2023 winner - Care Group of the Year
Read MoreNursing Times Awards 2023 winner - Nursing in Social Care
Read MoreWomen Achieving Greatness in Social Care 2023 finalist
Read MoreEngage Awards 2023 finalists
Read MoreNational Care Awards 2023 finalist - Care Home Group
Read MoreLeaders in Care Awards 2023 finalist - Care Home Provider of the Year
Read MoreLaingBuisson Award 2023 finalist - Excellence in Large Residential Care
Read MoreSocial Care Top 30 Award 2023 finalist
NACC Awards 2023 finalist - Catering Manager of the Year
Read MoreCare Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities
Read MoreHealth Investor Awards 2023 winner - Residential Care Provider of the Year
Read MoreUK Employee Experience Awards 2023 winner - Best Employee Engagement
Read MorePublic Sector Catering Awards 2023 winner - Care Catering Award
Read MoreCare Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year
Read MoreRoSPA Awards 2023 winner - Silver Award
Read MoreLeaders in Care Awards 2022 finalist - Care Home Provider of the Year
Read MoreCaring UK Awards 2022 winner - Midlands & Wales Care Home of the Year
Read MoreLaingBuisson Award 2022 finalist - Large Residential Care
Read MoreNational Care Awards 2022 winner - Care Operations/Area Manager
Read MoreDementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader
Read MoreSocial Care Top 30 Award 2022 finalist
Care Home Professional Power List 2022
Read MoreNursing Times Workforce Awards 2022 finalist
Read MoreNACC Awards 2022 winner - Care Establishment of the Year
Read MoreCare Home Awards 2022 winner - Outstanding Larger Care Provider
Read MoreHealth Investor Award 2022 winner - Residential Care Provider of the Year
Read MoreUK Employee Experience 2022 Awards - Best Use of Digital Technologies
Read MorePublic Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year
Read MoreCaring UK Awards 2021 winner
National Care Awards 2021 winner - Care Home of the Year
LaingBuisson Award 2001 winner - Residential Care Provider of the Year
Read MoreLaingBuisson Award 2021 winner - Property Developer of the Year
Read MoreCare Home Awards 2021 winner - Best Larger Care Home Group
National Association of Care Catering Awards 2021 winner - Catering Team of the Year
National Apprenticeship Awards 2021 finalist
Public Sector Catering Awards 2021 winner - Catering Manager of the Year
Read MoreSocial Care Top Leaders Awards 2021 finalist
Care Home Professional Power List 2021
Read MoreUK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme
Read MoreDementia Hero Awards 2021 finalist - Professional Excellence
Read MoreHealth Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year
Read MoreCare Home Awards 2020 winner - Best Larger Care Home Group
Read MoreLaingBuisson Awards 2020 finalist
National Association of Care Catering Awards 2020 finalist
Read MoreSkills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management
Read MoreCarehome.co.uk Top 20 Large Care Home Groups in the UK 2025
Women Achieving Greatness in Social Care Awards 2024 finalist - HR & Recruiter award, Victoria Cole
Caring UK Awards 2024 finalist - Employer of the Year
Caring UK Awards 2024 finalist - Care Group of the Year
Greater Essex Careers Hub 2024 winner - Employer Encounter of the Year
Love Laundry Awards 2024 finalist - Care Home Group
National Dementia Care Awards 2024 finalist - Inspirational Leader in Dementia Care, Alison Butler
LaingBussion Awards 2024 finalist - Care Home Group of the Year
Leaders in Care Awards 2024 finalist - Andrew Knight, Executive of the Year
The National Care Awards 2024 winner - Care Home Group (Large)
National Association of Care Catering Awards 2024 finalist - Catering Team of the year Award
Read MoreInhouse Recruitment Awards 2024 finalist - Candidate Experience
Read MoreInhouse Recruitment Awards 2024 finalist - Best Place to Work
Read MoreInhouse Recruitment Awards 2024 finalist - Use of Tech
Read MoreUK Employee Experience Awards 2024 winner - Best Employee Experience Journey
Read MoreUK Employee Experience Awards 2024 winner - Best Company to Work For (large company)
Read MoreCare Home Awards 2024 high commendation - Best Care Home Marketing, Advertising or PR Activities
Read MoreWilliam Rathbone Awards 2024 winner - Executive Nurse Leadership
Stars of Social Care Awards 2024 winner - Recruitment and Retention Award
Read MoreDementia Care Awards 2024 finalist - The Dementia Friendly Business Award
Read MoreCraft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award
Public Sector Catering Awards 2024 winner - Care Catering Award
Read MoreCare Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year
Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024
Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)
Read MoreHealth Investor Awards 2024 finalist - Care provider of the year
Read MoreCaring UK Awards 2023 winner - Care Group of the Year
Read MoreNursing Times Awards 2023 winner - Nursing in Social Care
Read MoreWomen Achieving Greatness in Social Care 2023 finalist
Read MoreEngage Awards 2023 finalists
Read MoreNational Care Awards 2023 finalist - Care Home Group
Read MoreLeaders in Care Awards 2023 finalist - Care Home Provider of the Year
Read MoreLaingBuisson Award 2023 finalist - Excellence in Large Residential Care
Read MoreSocial Care Top 30 Award 2023 finalist
NACC Awards 2023 finalist - Catering Manager of the Year
Read MoreCare Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities
Read MoreHealth Investor Awards 2023 winner - Residential Care Provider of the Year
Read MoreUK Employee Experience Awards 2023 winner - Best Employee Engagement
Read MorePublic Sector Catering Awards 2023 winner - Care Catering Award
Read MoreCare Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year
Read MoreRoSPA Awards 2023 winner - Silver Award
Read MoreLeaders in Care Awards 2022 finalist - Care Home Provider of the Year
Read MoreCaring UK Awards 2022 winner - Midlands & Wales Care Home of the Year
Read MoreLaingBuisson Award 2022 finalist - Large Residential Care
Read MoreNational Care Awards 2022 winner - Care Operations/Area Manager
Read MoreDementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader
Read MoreSocial Care Top 30 Award 2022 finalist
Care Home Professional Power List 2022
Read MoreNursing Times Workforce Awards 2022 finalist
Read MoreNACC Awards 2022 winner - Care Establishment of the Year
Read MoreCare Home Awards 2022 winner - Outstanding Larger Care Provider
Read MoreHealth Investor Award 2022 winner - Residential Care Provider of the Year
Read MoreUK Employee Experience 2022 Awards - Best Use of Digital Technologies
Read MorePublic Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year
Read MoreCaring UK Awards 2021 winner
National Care Awards 2021 winner - Care Home of the Year
LaingBuisson Award 2001 winner - Residential Care Provider of the Year
Read MoreLaingBuisson Award 2021 winner - Property Developer of the Year
Read MoreCare Home Awards 2021 winner - Best Larger Care Home Group
National Association of Care Catering Awards 2021 winner - Catering Team of the Year
National Apprenticeship Awards 2021 finalist
Public Sector Catering Awards 2021 winner - Catering Manager of the Year
Read MoreSocial Care Top Leaders Awards 2021 finalist
Care Home Professional Power List 2021
Read MoreUK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme
Read MoreDementia Hero Awards 2021 finalist - Professional Excellence
Read MoreHealth Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year
Read MoreCare Home Awards 2020 winner - Best Larger Care Home Group
Read MoreLaingBuisson Awards 2020 finalist
National Association of Care Catering Awards 2020 finalist
Read MoreSkills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management
Read MoreNot sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.
Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.
Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.
Read moreCharlotte House offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: garden, hair and beauty salon, pub/ bar and family guest room.
The CQC overall rating for Charlotte House is "Good".
Charlotte House offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in Isleworth, Greater London.
Yes, you can find more Care UK homes in these locations: